Head in the Clouds: Getting a Cloud-Based Business Phone System Cloud technology is showing up everywhere as the best and most efficient means of data storage. If you’re a cloud technology enthusiast, you can now use a cloud system for your phone system, too. Cloud (or virtual) PBXs are the latest in PBX technology. A PBX, or “public branch exchange” is the switchboard system that allows a business to successfully route inbound and outbound calls. Originally, a PBX was a large piece of hardware that needed to be manually operated and regularly maintained. Today, some businesses still use these traditional
Voice over Internet Protocol
Top 5 Cloud Computing Service Platforms For Call Centers LiveOps LiveOps is a technology company offering two innovative solutions for enterprises: Contact Center in the Cloud, a SaaS technology platform for managing contact centers, and Workforce in the Cloud, an on-demand workforce for outsourcing call center calls. LiveOps On-Demand Contact Center Platform enables enterprises to deploy an always-on and scalable contact center infrastructure in a pay-per-use model that enables customers to achieve greater operational and cost efficiencies. LiveOps provides enterprises with the on-demand call center platform and community of on-demand independent agents to quickly achieve better business results. Voxeo Voxeo
