The Service Cloud

Heroes Of The Cloud – Part 5 Marc Benioff has been called a pioneering “guerrilla marketer” of Software as a Service. USAToday credits him with “turning the software industry on its head” as he used the Internet to “revamp the way software programs are designed and distributed”. Salesforce.com Benioff grew up in San Francisco, and joined Oracle soon after graduating from USC in 1986. Unlike so many of the Silicon Valley legends, Benioff’s educational background was not in computers, but in Business Administration, although he did have a computer background as a kid. He was named Rookie of the Year

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Salesforce.com Further Democratizes the Service Cloud Salesforce.com has further democratized the Service Cloud by completing the acquisition of Assistly, an instant customer-service help desk built for the cloud. Assistly was acquired for about $50 million in cash, net of cash acquired. Salesforce.com also assumed Assistly’s unvested options and will issue restricted stock units to certain Assistly shareholders. Founded in 2009, Assistly enables small companies and emerging businesses to set up and deliver social customer-service in minutes, with zero-touch onboarding. Commenting on its acquisition, the enterprise cloud computing Salesforce.com notes that Assistly allows companies to manage service cases and engage with

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Salesforce.com Acquires Dimdim Acquisition will extend salesforce.com’s Chatter collaboration platform with critical real-time communication technologies.  Follows the proven Facebook model of combining real-time collaboration and communication into a single integrated service. Enables salesforce.com to build on momentum of 60,000 Chatter customers,  accelerating the industry shift to Cloud 2 SAN FRANCISCO, – Salesforce.com [NYSE: CRM], the enterprise cloud computing (http://www.salesforce.com/cloudcomputing/) company, has announced it has completed its acquisition of Dimdim for approximately $31 million in cash, net of cash acquired. Founded in 2007, Dimdim has created critical real-time communication technologies such as presence, messaging and screen sharing. With the acquisition, salesforce.com

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Heroku is the leading Ruby application platform-as-a-service, powering more than 105,000 next-generation social and mobile cloud applications SAN FRANCISCO, Dec. 8, 2010 /PRNewswire-FirstCall/ — Salesforce.com (NYSE: CRM), the enterprise cloud computing (http://www.salesforce.com/cloudcomputing/) company, today announced it has entered into a definitive agreement to acquire Heroku, the fastest growing cloud application platform for writing Ruby-based applications, for approximately $212 million in cash, net of cash acquired. The transaction is expected to be completed in salesforce.com’s fiscal fourth quarter ending Jan. 31, 2011, subject to customary closing conditions. Comments on the News “The next era of cloud computing is social, mobile and

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President Bill Clinton will join salesforce.com CEO Marc Benioff at 8th annual user and developer conference20,000 expected attendees will collaborate in more than 325 expert-led sessions to realize customer and partner success with Cloud 2 SAN FRANCISCO, Nov. 4, 2010 /PRNewswire/ – Salesforce.com (NYSE: CRM), the enterprise cloud computing company, today announced Dreamforce 2010, the cloud computing event of the year. Special guest, President Bill Clinton, will join salesforce.com Chairman and CEO Marc Benioff to speak at the 8th annual salesforce.com user and developer conference. Grammy winner Stevie Wonder is scheduled to entertain the more than 20,000 attendees who are

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Cloudforce 2010 London SAN FRANCISCO & CHICAGO, Sep 07, 2010 (BUSINESS WIRE) — –BigMachines Demonstrating New Solution at Cloudforce 2010 London BigMachines, the leading vendor in the configuration and quoting space, and salesforce.com, (CRM 119.00, -0.63, -0.53%) the enterprise cloud computing company, today announced BigMachines’ on-demand configuration, quoting and proposal application is now tightly integrated with Force.com, salesforce.com’s enterprise cloud computing platform. With Force.com, BigMachines’ solution integrates seamlessly into Salesforce CRM, simplifying the user experience and providing customers with flexibility and advanced integration capabilities. In addition, users can access both the BigMachines and Salesforce applications with a single login. BigMachines

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Chairman and CEO Marc Benioff to deliver keynote Global industry leaders from BMC and CA to present at 8th September event SAN FRANCISCO, Sept 01, 2010 /PRNewswire via COMTEX/ — Salesforce.com  (CRM 116.40, +6.52, +5.93%) , the enterprise cloud computing company, today announced Cloudforce 2010: London, the largest cloud computing event in the UK. This industry, customer and developer event is being held on Wednesday, 8th September, 2010 at the Royal Festival Hall, Southbank Centre in London. With the arrival of Salesforce Chatter, this landmark event will showcase Cloud 2 technologies, the next generation of enterprise cloud computing that is

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