Contact Center Cloud Platform Honored for Exceptional Innovation SANTA CLARA, CA–(Marketwire – January 6, 2011) – LiveOps announced today that the LiveOps Contact Center Cloud Platform has received a 2010 Product of the Year Award from Technology Marketing Corporation’s (TMC®) Customer Interaction Solutions magazine, the leading publication covering CRM, call centers and teleservices since 1982. The LiveOps Contact Center Cloud Platform enables companies to rapidly deploy an always-on and instantly scalable contact center infrastructure in a pay-per-use model. By using a cloud-based service, LiveOps customers have many advantages over users of traditional software solutions including immediate and seamless access to new
Technology Marketing Corporation
Practically Speaking About Cloud Computing: CLOUD CALL CENTERS Part II Cloud Call Centers Adoption Considerations: One of the cloud computing concepts is Elasticity and Dynamism. This is one of the key enablers for cloud based call center technology. In the case of In-bound Call Centers, the receipt of inbound calls will be essentially erratic in nature. It is quite usual that when the capacity is planned, particularly technology infrastructure capacity of a call center is planned, any one will go for the highest or peak requirement. This results in initial capital investment on capacity. For a typical customer service call
