service cases

Salesforce.com Further Democratizes the Service Cloud Salesforce.com has further democratized the Service Cloud by completing the acquisition of Assistly, an instant customer-service help desk built for the cloud. Assistly was acquired for about $50 million in cash, net of cash acquired. Salesforce.com also assumed Assistly’s unvested options and will issue restricted stock units to certain Assistly shareholders. Founded in 2009, Assistly enables small companies and emerging businesses to set up and deliver social customer-service in minutes, with zero-touch onboarding. Commenting on its acquisition, the enterprise cloud computing Salesforce.com notes that Assistly allows companies to manage service cases and engage with

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