Analyst firm, Gartner, published a set of guidelines intended to ease relationships between cloud vendors and users. As cloud computing becomes more pervasive, the ecosystem (including vendors and analysts) is seeking ways to align expectations among relevant parties. Gartner specified “six rights and one responsibility of service customers that will help providers and consumers establish and maintain successful business relationships:” The right to retain ownership, use and control one’s own data – Service consumers should retain ownership of, and the rights to use, their own data. The right to service-level agreements that address liabilities, remediation and business outcomes – All computing
rights and responsibilities
A good move as Gartner moves forward to create a Cloud Computing council which will help both Vendors and Customers. GARTNER GLOBAL IT COUNCILS Gartner has established two Global IT Councils — one on cloud computing and one on IT maintenance. Each of the Global IT Councils has been tasked with developing a set of basic rights and/or responsibilities for their specific area of technology. Members have discussed the issues candidly and in depth, and offered their real-world observations about problems in these areas, as well as practical, actionable recommendations for resolving them. Gartner Global IT Council: Cloud Services The
