PLEASANTON, Calif. – November 16th, 2010 – Five9 Inc., the leader in on-demand call center software, announced today General Availability (GA) of the second generation of its Cloud Computing Platform for Call Centers. The platform provides a set of Five9 Cloud APIs based on web services technology, enabling advanced software integrations with other applications and services, such as the pre-packaged integrations that Five9 provides for its partners Salesforce, NetSuite, RightNow, and Leads360. Version 2 of the platform includes a Reporting Web Services API, which can be used to retrieve historical information for data warehousing and analytics, workforce management applications, and
IBM WebSphere Commerce
SANTA CLARA, CA–(Marketwire – November 16, 2010) – LiveOps today announced six new features to the LiveOps Contact Center Cloud that prove the power and flexibility contact centers gain when they choose the industry-leading cloud-based platform over traditional on-premise solutions. The new capabilities make it easier for businesses to quickly create new call flows and adjust their campaigns faster to address market opportunities with a customized caller experience. As a cloud-based service, LiveOps Contact Center Cloud customers have immediate and seamless access to these features at no additional cost and without having to stop their mission-critical operations to accommodate time-consuming
