(Press Release ITWire Aug 11th) RightNow today unveiled the first customer experience cloud platform, RightNow CX Cloud Platform making it possible for organisations to create, extend and integrate mission-critical customer experience solutions in the cloud. The new RightNow App Builder opens up the RightNow platform, allowing RightNow clients and partners to create new customer experience applications natively within the RightNow suite and extend RightNow CX to incorporate client- and industry-specific business processes. For example, adding a new service channel such as in-game help, building desktop extensions such as an order processing component, or creating industry specific workflows and applications to
customer interactions
One of the leaders of the pack. Salesforce.com is known to be a market leader in CRM. It combines the best of business processes and technology that provides powerful CRM services. Salesforce.com offers an array of CRM and business application services that allow customers and subscribers to systematically record and store business data. SageCRM.com offers CRM solution to enhance the power and convenience of web for marketing, sales, and customer care tools needed for marketing and selling industry leading service. Its software also provides tools for managing and analyzing all the current and historical data and activities. Netsuite offers a
