Customer experience

Phase Two Of The Cloud Revolution Is Well Underway

by Luchi on November 16, 2012

in Cloud Computing, Computing, IT, SaaS, Storage, Technology

Phase Two Of The Cloud Revolution Is Well Underway It began with the biggest inbox storage available on the market and it grew to 5GB of free server storage but it did not stop there. We are talking, of course, about the host of services that Google has brought to the PC world. And now they have the upper hand in the fight with Microsoft’s Office Suite as they are trying to move in the space of cloud computing. Office 365 is one of the latest Microsoft creations aimed at delivering the same type of productivity we have enjoyed from them for years but

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RightNow Delivers First Customer Experience Cloud Platform

by cloudtweaks on August 11, 2010

in Cloud Computing, Computing, IT, Press Release, SaaS, Security, Technology, Tools

(Press Release ITWire Aug 11th) RightNow today unveiled the first customer experience cloud platform, RightNow CX Cloud Platform making it possible for organisations to create, extend and integrate mission-critical customer experience solutions in the cloud. The new RightNow App Builder opens up the RightNow platform, allowing RightNow clients and partners to create new customer experience applications natively within the RightNow suite and extend RightNow CX to incorporate client- and industry-specific business processes. For example, adding a new service channel such as in-game help, building desktop extensions such as an order processing component, or creating industry specific workflows and applications to

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