crm applications

Supplementing a Cloud ERP System with BYOD There’s been a lot of press recently about businesses using a “bring your own device” (BYOD) policy as a means of increasing IT access and habitual usage of business process software. BYOD can potentially allow your employees to access your cloud ERP application and company records anywhere in the world. In fact, researchers predict that tens of millions of users will be using ERP and CRM applications on mobile devices by 2017. Why Consider BYOD? One of the reasons BYOD works so well with cloud ERP systems is that it allows you to

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Leverage Social CRM, Billing To Better Engage And Understand Your Customers If your organization is doing business in the cloud and SaaS space, you know it’s all about managing your funnel and your opportunities. The entire organization needs to focus on streamlining the quote-to-cash process. However, you also need to consider the business buzzword of the year: “social.” There’s social media, the social enterprise, social games, apps and more. But let’s bring social back to its roots; social is really about communicating and understanding one another. In fact, “Know thy customer” should be a core tenet of any business. Social

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SANTA CLARA, CA–(Marketwire – November 16, 2010) – LiveOps today announced six new features to the LiveOps Contact Center Cloud that prove the power and flexibility contact centers gain when they choose the industry-leading cloud-based platform over traditional on-premise solutions. The new capabilities make it easier for businesses to quickly create new call flows and adjust their campaigns faster to address market opportunities with a customized caller experience. As a cloud-based service, LiveOps Contact Center Cloud customers have immediate and seamless access to these features at no additional cost and without having to stop their mission-critical operations to accommodate time-consuming

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Is cloud computing the next biggest thing since the Web? The answer is YES. After Mainframe, Personal Computer, Client Server Computing and the Web, this is the next big thing. According to the International Data Corporation (IDC) October 2008 report, projected Cloud IT Spending in 2012 will be $42 Billion; a growth of about 27% from 2008. IDC forecasts that Asia Pacific spending on IT cloud services to grow fourfold, reaching $3.6 billion by 2013. IDC sees that new uses of cloud technology will be introduced to include those markets which cannot yet take advantage of cloud computing. Cloud computing

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