Companies That Pass On UCaaS Don’t Know What They’re Missing This post is sponsored by CIO Collaboration Network and Avaya. As the helicopter hovers above the water, a young lieutenant checks his HUD. It shows an altitude at 8 meters with wind gusting at 17 knots. His eyes flick to the right and he checks his position. Right on target. “Team Alpha, this is Bravo. Are you ready?” The diver receives an affirmative response. But then a warning sounds, followed by a computerized voice: Priority message alert – Rescue target identified as known drug smuggler. Proceed with caution. “Did you hear that, Alpha?
communications as a service
Democratizing Business Communications Through The Collaboration Cloud This post is sponsored by CIO Collaboration Network and Avaya. In my previous post I wrote about the importance of collaboration in modern business and postulated about possible reasons behind it. Today, I am going to explore a related topic – communications. Now, effective communication is the key to effective collaboration, which we have already discussed, is the key to business success. However, modern businesses face several challenges in this critical area. “Man is by nature a social animal,” wrote Greek philosopher Aristotle more than 2,000 years ago. While it’s as true today as it was then, technology
Multi-cloud Customer Care And The Emergence Of Cloud Brokers Introduction Cloud‐based customer care is part of the current hype, but why should you care? The answer is simple: the movement to cloud solutions is both substantial and logical. According to researchers like Gartner, Frost & Sullivan, and Forrester, contact center infrastructure — a key customer care component that has lagged behind others due to stringent requirements — is now rapidly moving to the cloud. Some reports show that over half of new contact center solutions sold will be cloud‐based within the next two years. The Communications as a Service (CaaS) model is increasingly fulfilling the standard telephony
Cloud Collaboration: The Explosion Of Human Knowledge The Power of Me We This post is sponsored by the CIO Collaboration Network and Avaya. “Are you a team player?” – If you’ve interviewed for any position in the last five years, chances are you would have heard this question. But have you ever wondered what has made teamwork more important in business over the last few years? Why is collaboration between people (Power of We) more valued over individual brilliance today (Power of Me)? I believe that the growing importance of teamwork in business can be traced back to two phenomena – one, the explosion of human knowledge
Anything As A Service? Learn About The Newest Concepts In Cloud New acronyms are used in cloud computing to express key concepts and the great number of services each of these classify. While IaaS (Infrastructure as a Service), PaaS (Platform as a Service) and SaaS (Software as a Service), are the three types of cloud computing that are often used by people in the business, there are people within the IT industry who are still unaware or unsure of what acronyms such as MaaS, C-MaaS, CaaS, DaaS or XaaS are. Monitoring as a Service (MaaS) refers to enterprise monitoring. Monitoring
The Collaborative Cloud An organization is essentially a collection people of who work together towards a common goal, which means that collaboration is the essence of an organization. With the changing tides in business and end-user practices, it is becoming apparent that the influence of cloud computing is expanding, and that it is definitely here to stay for the foreseeable future. The cloud computing paradigm is changing business processes, revolutionizing how organizations communicate within the internal business environment, emphasizing the importance of collaboration with external stake holders, and transforming the way people work together. Thus, the need for hosted unified