CHICAGO – August 22, 2011 – Model Metrics, the leader in cloud computing services for the enterprise, today identified the top five enterprise cloud computing priorities for 2011, based on more than 150+ enterprise customer projects completed so far this year. As one of the earliest cloud services companies, Model Metrics has a unique vantage point from its role advising enterprises on how to successfully transform their businesses using the cloud. As a result, Model Metrics identified the top trends the company is seeing across customers implementing new cloud initiatives in 2011. “The cloud has taken a new shape in
call center technology
Practically Speaking About Cloud Computing: CLOUD CALL CENTERS Part II Cloud Call Centers Adoption Considerations: One of the cloud computing concepts is Elasticity and Dynamism. This is one of the key enablers for cloud based call center technology. In the case of In-bound Call Centers, the receipt of inbound calls will be essentially erratic in nature. It is quite usual that when the capacity is planned, particularly technology infrastructure capacity of a call center is planned, any one will go for the highest or peak requirement. This results in initial capital investment on capacity. For a typical customer service call
Practically Speaking About Cloud Computing: CLOUD CALL CENTERS. Part I Modern day Contact Centers are highly capital intensive and people intensive business. IT- Information Technology is an enabler for this business and so sometimes referred to as an IT Enabled Industry. The marketplace for call center technology is huge since this industry started in the 1970s. The big names like Avaya, Nortel, Siemens etc… were ruling the technology marketplace in the yester decade. It use to take several months time or even a year’s time to plan and start a voice based call center. With plain call center technology consisting
