Companies That Pass On UCaaS Don’t Know What They’re Missing This post is sponsored by CIO Collaboration Network and Avaya. As the helicopter hovers above the water, a young lieutenant checks his HUD. It shows an altitude at 8 meters with wind gusting at 17 knots. His eyes flick to the right and he checks his position. Right on target. “Team Alpha, this is Bravo. Are you ready?” The diver receives an affirmative response. But then a warning sounds, followed by a computerized voice: Priority message alert – Rescue target identified as known drug smuggler. Proceed with caution. “Did you hear that, Alpha?
CaaS
Democratizing Business Communications Through The Collaboration Cloud This post is sponsored by CIO Collaboration Network and Avaya. In my previous post I wrote about the importance of collaboration in modern business and postulated about possible reasons behind it. Today, I am going to explore a related topic – communications. Now, effective communication is the key to effective collaboration, which we have already discussed, is the key to business success. However, modern businesses face several challenges in this critical area. “Man is by nature a social animal,” wrote Greek philosopher Aristotle more than 2,000 years ago. While it’s as true today as it was then, technology
Multi-cloud Customer Care And The Emergence Of Cloud Brokers Introduction Cloud‐based customer care is part of the current hype, but why should you care? The answer is simple: the movement to cloud solutions is both substantial and logical. According to researchers like Gartner, Frost & Sullivan, and Forrester, contact center infrastructure — a key customer care component that has lagged behind others due to stringent requirements — is now rapidly moving to the cloud. Some reports show that over half of new contact center solutions sold will be cloud‐based within the next two years. The Communications as a Service (CaaS) model is increasingly fulfilling the standard telephony
Cloud Collaboration: The Explosion Of Human Knowledge The Power of Me We This post is sponsored by the CIO Collaboration Network and Avaya. “Are you a team player?” – If you’ve interviewed for any position in the last five years, chances are you would have heard this question. But have you ever wondered what has made teamwork more important in business over the last few years? Why is collaboration between people (Power of We) more valued over individual brilliance today (Power of Me)? I believe that the growing importance of teamwork in business can be traced back to two phenomena – one, the explosion of human knowledge
Collaboration Clouds: The Logical Next Step To Cloud Computing “Talent wins games, but teamwork and intelligence wins championships.” – Michael Jordan, arguably the greatest basketball player ever. For those who follow basketball, Michael Jordan needs no introduction. For the rest, here are the basic facts. Jordan holds the NBA (National Basketball Association) records for highest career regular season scoring average (30.12 points per game) and highest career playoff scoring average (33.45 points per game). In 1999, he was named the greatest North American athlete of the 20th century by ESPN. His biography on the National NBA website states, “By acclamation,
The Collaborative Cloud An organization is essentially a collection people of who work together towards a common goal, which means that collaboration is the essence of an organization. With the changing tides in business and end-user practices, it is becoming apparent that the influence of cloud computing is expanding, and that it is definitely here to stay for the foreseeable future. The cloud computing paradigm is changing business processes, revolutionizing how organizations communicate within the internal business environment, emphasizing the importance of collaboration with external stake holders, and transforming the way people work together. Thus, the need for hosted unified
Collaboration as a Service (CaaS) – What The Cloud Can Achieve “Individual commitment to a group effort — that is what makes a team work, a company work, a society work, a civilization work.” Vince Lombardi (1913-1970), legendary American football coach. Even less than a century ago, it was individual excellence that mattered over teamwork in almost every field of human endeavor. For example, in science, people like Rutherford, Bohr and Einstein epitomized the importance of the individual. However, today, you would be hard-pressed to name one individual scientist involved in the CERN Large Hadron Collider project that discovered the
Top Cloud Computing Enablers Gaining Mind Share in 3Q 2011 Are you wondering who is gaining mind share in the 3rd quarter of 2011? Well wonder no more. Lets take a look at the Top Cloud Enablers Gaining Mind Share, and The Leaderboard (Up and Coming Cloud Innovators, Movers and Shakers). As you know, Cloud computing has gone mainstream, and large enterprise information technology companies must continue their rapid restructuring to an on-demand model enhancing their portfolios largely through acquisitions. So lets see how they’re doing. Here are the most recent changes this quarter, and a quick look at the 2011 acquisitions (2010 activity can
