(Smart) Phone Your Way To Success Today, I am going to talk about that one thing we use most in our lives – our smartphones. Recently, I came across an article that mentioned that of all the cell phones purchased in the US, 40% are smartphones. That got me thinking about these incredible devices’ increasing importance in our lives. Wikipedia defines a smartphone as “a mobile phone built on a mobile computing platform, with more advanced computing ability and connectivity than a feature phone.” However, with smartphones becoming smarter by the day, not to mention cheaper, soon enough the only
business application
Taking the PBX into the Cloud No matter how dramatic the reductions in OPEX, no matter how impressive the promised ROI, small and medium businesses cannot afford to rip and replace current infrastructure every time a technology breakthrough makes headlines. Take the case of the PBX—on-premise equipment and systems have become increasingly complex and unwieldy to support and upgrade. Cloud-hosted PBX services, in contrast, offer an enticing list of cost-saving IP communications capabilities: Enterprise-class unified communications features (audio-video conferencing, integrated voicemail and email, automatic call forwarding, and more) Integration with other enterprise-class business applications (instant messaging, conference room scheduling, etc.)
What You Don’t Know About The Google Apps Cloud CAN Hurt You The majority of the world’s computer users have used or are currently using Microsoft Office, Open Office, or one of many similar products for their desktop business application needs. A recent entrant to the fray, Google Apps boasts only about 50 million current users, a fraction of the reported half-a-billion users currently using Microsoft Office. As a recent convert to Google Apps, I have become a big believer in the benefits of cloud computing-based productivity software, and I believe that Google is a real threat to the Microsoft Office
Software Overload: Containing The Cloudy Chaos There is little argument about whether business applications are useful in cutting costs and boosting profits. Even small businesses are at a serious disadvantage if they don’t make use of any. Most small businesses start out with simple accounting software and an office suite. As a business grows, it begins to incorporate more and more applications to suit the needs of a small and medium-sized enterprise (SME) such as customer relationships managing, human resources, and shopping cart software, etc. On top of those, large businesses employ applications designed for business process management, enterprise resource
Cloud Computing Won’t Kill IT, But It’ll Definitely Transform It Around the country, many corporate and small business IT professionals are downright scared about the future of their careers. Due to slow adoption in the corporate world and general unfamiliarity with administrating cloud services in the small business sector, the IT field has yet to undergo any massive shifts. But IT workers shouldn’t count on that pattern holding forever. According to Gartner’s research director, Bryan Britz, “Public cloud adoption is accelerating and public cloud services do, and will, cannibalize IT services spending in the coming years.” In other words, more
Multi-cloud Customer Care And The Emergence Of Cloud Brokers Introduction Cloud‐based customer care is part of the current hype, but why should you care? The answer is simple: the movement to cloud solutions is both substantial and logical. According to researchers like Gartner, Frost & Sullivan, and Forrester, contact center infrastructure — a key customer care component that has lagged behind others due to stringent requirements — is now rapidly moving to the cloud. Some reports show that over half of new contact center solutions sold will be cloud‐based within the next two years. The Communications as a Service (CaaS) model is increasingly fulfilling the standard telephony
Open Source Software In Cloud Applications Providers of cloud-based solutions will bring in more than $241 billion in 2020, according to Forrester Research’s report on “Sizing the Cloud”. Since the emergence of cloud solution providers like Amazon, Rackspace, IBM and Microsoft, software development and deployment is increasingly taking place in the cloud. And, in the next few years, we are likely to see more and more innovative technology companies completely suspended in the cloud. What makes the cloud particularly attractive to enterprises is that it enables companies to lease access to infrastructure, platforms and software, drastically reducing their overall operating
