(Press Release ITWire Aug 11th) RightNow today unveiled the first customer experience cloud platform, RightNow CX Cloud Platform making it possible for organisations to create, extend and integrate mission-critical customer experience solutions in the cloud. The new RightNow App Builder opens up the RightNow platform, allowing RightNow clients and partners to create new customer experience applications natively within the RightNow suite and extend RightNow CX to incorporate client- and industry-specific business processes. For example, adding a new service channel such as in-game help, building desktop extensions such as an order processing component, or creating industry specific workflows and applications to
backend systems
Jul 07, 2010 12:30 ET Ready to Kick the Colo Habit? BURLINGTON, MA–(Marketwire – July 7, 2010) – CloudSwitch, Inc. today announced a live webinar on July 13, 2010 to demonstrate how cloud computing offers dramatic cost savings and flexibility improvements compared to traditional hosting providers or colocation facilities. The cloud enables rapid provisioning and scaling to meet peak usage, while eliminating the overhead of managing power, network connectivity, and physical hardware. Until now, enterprises considering the cloud have been faced with concerns about the security of their data and communications, and the hurdles of re-building applications and management tools
