Multi-cloud Customer Care And The Emergence Of Cloud Brokers Introduction Cloud‐based customer care is part of the current hype, but why should you care? The answer is simple: the movement to cloud solutions is both substantial and logical. According to researchers like Gartner, Frost & Sullivan, and Forrester, contact center infrastructure — a key customer care component that has lagged behind others due to stringent requirements — is now rapidly moving to the cloud. Some reports show that over half of new contact center solutions sold will be cloud‐based within the next two years. The Communications as a Service (CaaS) model is increasingly fulfilling the standard telephony
White Papers
Choosing A Cloud Hosting Provider with Confidence Introduction Cloud computing is rapidly transforming the IT landscape, and the conversation around adopting cloud technology has progressed from “if” to “when .” Enterprises are showing strong interest in outsourced (“public”) cloud offerings that can help them reduce costs and increase business agility. These cloud services offer enormous economic benefits but they also pose significant potential risks for enterprises that must safeguard corporate information assets while complying with a myriad of industry and government regulations. Many cloud service providers can deliver the security that enterprises need and SSL (secure sockets layer) certificates are part of the
Cloud Whitepaper: Bring Your Own Mobile Devices To School HP BYOD in Education Students and faculty are free to use personal mobile devices to access school resources while IT maintains control. Who should read this paper? School administrators, IT directors, security managers, and network managers should read this white paper to learn how HP Networking solutions simplify security and network access control to help schools make the most of bring your own device (BYOD) initiatives. In today’s educational environments, more and more students, guests, and faculty are bringing in their own Wi-Fi devices into the school’s network. This presents a
Free eBook: HP Converged Infrastructure For Dummies Are you ready to accelerate the value of IT in your business? Would you like to simplify your data center and your IT processes so you can focus on innovating for the future rather than being mired in the past? If so, you’ve come to the right place. Everyone in the IT arena understands that the speed and scale of business have been pushing traditional IT to the breaking point. Compounding this pressure are the new challenges CEOs are facing to meet the new wave of customer, partner, and employee expectations due to mobility, social media, and the information explosion. These constituencies are smart,
Cloud Infographic: The Rise Of The Cloud Findings from a joint Cloud Security Alliance (CSA) and ISACA survey show that government regulations, exit strategies and international data privacy dominate the Top 10 areas where confidence in the cloud is lowest. A collaborative project by ISACA and CSA, the Cloud Market Maturity study provides business and IT leaders with insight into the maturity of cloud computing and will help identify any changes in the market. The report, released today, provides detailed insight on the adoption of cloud services among all levels within today’s global enterprises and businesses, including the C-suite. The
Harmonize The Best Capabilities Of Cloud And On-Premise Solutions What distinguishes the most innovative, dynamic backup and recovery solutions from the rest of the pack? Is it the benefits that come with transitioning from tape to disk? Is it shorter backup windows and faster recovery times? Is it the confidence that no matter where data is stored, it is totally secure and can be recovered right when you need it? Yes, it’s all of these. But a more elemental, evolutionary leap is underway. It’s the cloud, connected to your organization. While the cloud may not be the ideal foundation for
6 Common Challenges Of Cloud Implementations Private cloud—as an approach to IT operations—calls for organizations to transform their data centers, including the network. Using strategic points of control to aggregate and dynamically provision IT resources can help organizations meet network-related challenges and move past the hype to successfully build, deploy, and secure private clouds Challenge #1: Service-enabling the infrastructure Service-enabling the infrastructure is necessary to automate and ultimately orchestrate operational tasks and processes, respectively. Service enablement is a challenge because there is a lack of standardization within the infrastructure demesne. While many components today are enabled with a control plane
Towards Intelligent Cloud Diagnostics: Well Researched Software Marvel A devoted group of researchers at North Carolina State University have painstakingly developed a novel software tool aimed at addressing performance disarrays in cloud computing systems. The tool functions to automatically classify and respond to potential network disruptions before they actually occur. Cloud computing provides the freedom of creating numerous virtual machines provided to the end-users across a single computing platform – all that functions autonomously. Performance issues with such an approach are bound to occur. In case of a software glitch or a closely related hiccup, problems arising across a single
