Multi-cloud Customer Care And The Emergence Of Cloud Brokers Introduction Cloud‐based customer care is part of the current hype, but why should you care? The answer is simple: the movement to cloud solutions is both substantial and logical. According to researchers like Gartner, Frost & Sullivan, and Forrester, contact center infrastructure — a key customer care component that has lagged behind others due to stringent requirements — is now rapidly moving to the cloud. Some reports show that over half of new contact center solutions sold will be cloud‐based within the next two years. The Communications as a Service (CaaS) model is increasingly fulfilling the standard telephony
SaaS
The Sky is Infinite: Storage in the Cloud In the early age of computers, storage was a precious commodity. Programs were written with such tight coding so as to take as little memory and storage as possible. As technology advanced, storage and memory expanded, with the option for additional memory to be connected physically. Even this solution had limits and it requires carrying around USB memory sticks or portable hard drives. Imagine being able to save terabytes of data and have it available anywhere. Welcome to the age of cloud storage. File hosting used to be viable option only for
Cloud Services On The East Coast Clog In The Wake of Sandy In an age where the Internet infrastructure depends on the engineered redundancy of underwater cables, it is hardly possible that the effect of super storms like Sandy can go unnoticed. Hosting and colocution services went off tune after data facilities and websites on the East Coast went down in the wake of the super storm. Since the Internet is a real industry in the US, it is easy to imagine the level to which cloud providers have reached the blink trying to restore unstable networks. Like a herald,
Cloud Trends: Australian CIOs Say Supplying Network Is More Important Than Cost For many cloud enthusiasts, the state of data comes first before even thinking about a supplying channel. This explains the offshoot of many private clouds that cut ties with sources and help organizations run the data handling show alone. However, the latest trends from Australia show that the supply network may be even more important than ever before. A hundred and seventy nine Chief Information Officers from the country have recently said that they would consider moving to the cloud if it had reinforcements from the source. Australian
Can We Afford The Resources We Spend on the Cloud? We often think about the Cloud in terms of security, services provided, storage space and price so it is fairly easy to forget about the resources that are needed to keep the Cloud floating in the blue, virtual sky. And yet even our home computers are sucking enough power that if you did not use them for a month and you and would set in place green measures like auto sleep, you would see a significant improvement in your electrical bill. So how much electricity does the Cloud eat up?
Cloud Music And The Radio Star As far as music lovers are concerned, there are two options available for listening to tunes: the radio or a device that must loaded with music. For loading a device with a personal playlist, this is achieved by recording a list of songs on some media and it involves carrying some electronic device. The cloud computing revolution has given audiophiles everywhere the ability to listen to the music want to hear, anywhere there is an internet connection. With the advent of cloud music storage, consumers can upload their music to a cloud server and
Choosing A Cloud Hosting Provider with Confidence Introduction Cloud computing is rapidly transforming the IT landscape, and the conversation around adopting cloud technology has progressed from “if” to “when .” Enterprises are showing strong interest in outsourced (“public”) cloud offerings that can help them reduce costs and increase business agility. These cloud services offer enormous economic benefits but they also pose significant potential risks for enterprises that must safeguard corporate information assets while complying with a myriad of industry and government regulations. Many cloud service providers can deliver the security that enterprises need and SSL (secure sockets layer) certificates are part of the
