Top 5 Cloud Computing Service Platforms For Call Centers LiveOps LiveOps is a technology company offering two innovative solutions for enterprises: Contact Center in the Cloud, a SaaS technology platform for managing contact centers, and Workforce in the Cloud, an on-demand workforce for outsourcing call center calls. LiveOps On-Demand Contact Center Platform enables enterprises to deploy an always-on and scalable contact center infrastructure in a pay-per-use model that enables customers to achieve greater operational and cost efficiencies. LiveOps provides enterprises with the on-demand call center platform and community of on-demand independent agents to quickly achieve better business results. Voxeo Voxeo
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Practically Speaking About Cloud Computing: Business Intelligence in the Cloud Part I Cloud based Business Intelligence (BI) and SaaS offerings are getting more and more popular. Benefits of Cloud BI: The quick fire benefits of Cloud Computing are getting extended into various sectors. The enterprise software stalwarts like Microsoft, Oracle, IBM, SAP etc… are making big noise about their cloud strategies. As far as the BI space is concerned, there are two great enablers as pointed out by Forrester blog. The first is that the business climate is changing fast for enterprises. So, there may not be enough time to
Practically Speaking About Cloud Computing: CLOUD CALL CENTERS Part II Cloud Call Centers Adoption Considerations: One of the cloud computing concepts is Elasticity and Dynamism. This is one of the key enablers for cloud based call center technology. In the case of In-bound Call Centers, the receipt of inbound calls will be essentially erratic in nature. It is quite usual that when the capacity is planned, particularly technology infrastructure capacity of a call center is planned, any one will go for the highest or peak requirement. This results in initial capital investment on capacity. For a typical customer service call
Armada Group and Cloud.com Convene Executive Advisory Council to Bring Together Leading Cloud Innovators SAN FRANCISCO, CA–(Marketwire – October 1, 2010) – Cloud computing innovators from Armada, Cloud.com, RightScale, Apigee and enStratus hosted the first Executive Advisory Council on Cloud Computing during VMworld 2010 in San Francisco, concluding that early adopters are now deploying 60 to 70 percent of their business applications in the cloud. Panelists and attendees from CA, Cisco, Salesforce.com, Microsoft, Oracle, Netflix, VMware, Joyent, OpSource, Nvidia, SOASTA, Cloudkick and others agreed that assessing an application’s needs for dynamic scalability, requirements for specialized optimization and suitability for a cloud
NEW YORK, NY, Sep 30, 2010 (MARKETWIRE) — Intermedia, the world’s largest Microsoft Exchange hosting provider, reports that 50 percent of the employees at the small and medium-sized businesses that the company supports use smartphones to access their email. This is in contrast to a recent survey Intermedia conducted with Harris Interactive, which found that only 38 percent of small and medium-sized business workers use smartphones. Cloud-based email users are more likely to access email from smartphones because of specifically-designed email syncing capabilities that mirror the desktop email experience. Other interesting smartphone stats from Intermedia’s small and medium-sized customer-base include:
Practically Speaking About Cloud Computing: CLOUD CALL CENTERS. Part I Modern day Contact Centers are highly capital intensive and people intensive business. IT- Information Technology is an enabler for this business and so sometimes referred to as an IT Enabled Industry. The marketplace for call center technology is huge since this industry started in the 1970s. The big names like Avaya, Nortel, Siemens etc… were ruling the technology marketplace in the yester decade. It use to take several months time or even a year’s time to plan and start a voice based call center. With plain call center technology consisting
SaaS: Software as a Service SaaS – Software as a Service From the old term of ASP or Application Service Provider, the service of providing Software Applications On-Demand over internet dates back a decade or more. However, with Cloud Computing entering with real time zeal, SaaS is banging enterprises with resurgence. During the year 2009 – 2010, the significant industry buzz has turned towards Cloud Computing – a wider and broader concept than SaaS or ASP itself. As per Gartner, SaaS revenue within enterprise was pegged at around $ 7.5 Billion in the year 2009 and for the current year
NEW YORK, NY–(Marketwire – September 27, 2010) – Bluewolf (www.bluewolf.com), a leading agile business consulting firm, today announced it has been recognized as one of the “30 Cloud VARs That Get It” by Everything Channel’s CRN Magazine. Everything Channel’s editorial team has been reporting daily on cloud news and ferreting out the solution providers on the forefront making investments. Solution providers were chosen for this award based on the expertise of the editors covering the cloud market. Bluewolf has a decade of success in bringing Cloud Computing to life for thousands of clients worldwide through its Agile Business Transformation framework. It
