Practically Speaking About Cloud Computing: CLOUD CALL CENTERS. Part I Modern day Contact Centers are highly capital intensive and people intensive business. IT- Information Technology is an enabler for this business and so sometimes referred to as an IT Enabled Industry. The marketplace for call center technology is huge since this industry started in the 1970s. The big names like Avaya, Nortel, Siemens etc… were ruling the technology marketplace in the yester decade. It use to take several months time or even a year’s time to plan and start a voice based call center. With plain call center technology consisting
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State of Minnesota Signs Historic Cloud Computing PRESS RELEASE St. Paul, MN—In an effort to deliver technology services as efficiently and cost-effectively as possible, the State of Minnesota’s Office of Enterprise Technology (OET) signed a groundbreaking enterprise-wide service agreement with Microsoft last week. The agreement calls for the State’s Enterprise Unified Communications and Collaborations services to be delivered through Microsoft’s Business Productivity Online Suite (BPOS). The move makes Minnesota the first U.S. state to move to a large collaboration and communication suite in a private cloud environment. As states battle growing deficits, they are continually being asked to do more
SaaS: Software as a Service SaaS – Software as a Service From the old term of ASP or Application Service Provider, the service of providing Software Applications On-Demand over internet dates back a decade or more. However, with Cloud Computing entering with real time zeal, SaaS is banging enterprises with resurgence. During the year 2009 – 2010, the significant industry buzz has turned towards Cloud Computing – a wider and broader concept than SaaS or ASP itself. As per Gartner, SaaS revenue within enterprise was pegged at around $ 7.5 Billion in the year 2009 and for the current year
Companies form a global business alliance to address enterprise cloud computing needs PARIS & SILICON VALLEY, Calif. & HOPKINTON, Mass., Sep 27, 2010 (BUSINESS WIRE) — Orange Business Services together with Cisco, EMC and VMware have formed a business alliance, called Flexible 4 Business, to offer end-to-end cloud computing services for enterprises. This business alliance will help customers easily transition to cloud computing and gain the infrastructure flexibility, cost reduction and business performance optimization cloud computing enables. Orange Business Services will be the service provider for the business alliance and will deliver the four types of pay-per-use managed cloud solutions
PITTSBURGH, Sep 27, 2010 (Source: BUSINESS WIRE) — HP, Intel Corporation and Yahoo! Inc. today announced that four new organizations will join Open Cirrus(TM), a global, multiple data center, open source test bed for the advancement of cloud computing research. The announcement coincides with the fourth Open Cirrus Summit, hosted by Carnegie Melon University and Intel Labs Pittsburgh in cooperation with HP and Yahoo!. China Mobile Research Institute (CMRI), the Supercomputing Center of Galicia (CESGA), China Telecom’s Guangzhou Research Institute (GSTA), and Georgia Tech University’s Center for Experimental Research in Computer Systems (CERCS) have become the latest to join the
SAP Discusses First Native Cloud Application CloudTweaks.com had an opportunity this week to speak with Rahul Sood, SVP, SAP Carbon Impact product management, Technology and Innovation Platform. SAP recently released an enhanced version of SAP Carbon Impact OnDemand 5.0. It is SAP’s first native cloud application, and is designed to help companies reduce their energy and carbon footprint. A large number of industry clients are using SAP Carbon Impact OnDemand to manage and analyze market changes being driven by both carbon emissions and energy. This software platform will enable a client to inventory and benchmark a company’s global environmental across all facilities. According to
Cloud security is on the top of every CIO’s mind. Apparently some people even consider that cloud risks outweigh cloud benefits. Unfortunately, an overzealous approach to cloud security can lead to arguments that detract from the real issues, with little to no analysis of the specific problems at hand. Below is a list of cloud security issues that I believe affect large organizations: Separation of duties Your existing company probably has separate application, networking and platform teams. The cloud may force a consolidation of these user groups. For example, in many companies the EC2 administrators are application programmers, have access to Security
TORONTO, ONTARIO–(Marketwire – Sept. 23, 2010) – The winners of the Deloitte Technology Fast 50™ set a record pace in 2010, with an average five-year revenue growth rate of 5,638 per cent, an all time high. Some of this was due to the economic rebound and exciting new technology niches, but some was also due to the small size of these companies five years ago. In addition, this year’s survey of Canada’s fastest growing technology companies reveals a domestic tech sector that’s been resourceful in bootstrapping its growth, but sees the country’s domestic venture capital industry as in crisis and
