Steve Ballmer excited about Xbox Kinect in the cloud Microsoft’s CEO Steve Ballmer admits that Kinect for Xbox 360 is the device that he is most keen on as the company looks to the future of computing in the cloud. Ballmer was speaking about the importance of cloud computing at the London School of Economics, and he explained that it was neither tablets nor smartphones that most energised him. “The device that I’m most keen on…is the next generation of the Xbox 360,” Ballmer said, before a video showing off the forthcoming motion sensor technology. Processing me “It is a
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Top 5 Cloud Computing Service Platforms For Call Centers LiveOps LiveOps is a technology company offering two innovative solutions for enterprises: Contact Center in the Cloud, a SaaS technology platform for managing contact centers, and Workforce in the Cloud, an on-demand workforce for outsourcing call center calls. LiveOps On-Demand Contact Center Platform enables enterprises to deploy an always-on and scalable contact center infrastructure in a pay-per-use model that enables customers to achieve greater operational and cost efficiencies. LiveOps provides enterprises with the on-demand call center platform and community of on-demand independent agents to quickly achieve better business results. Voxeo Voxeo
Practically Speaking About Cloud Computing: Business Intelligence in the Cloud Part I Cloud based Business Intelligence (BI) and SaaS offerings are getting more and more popular. Benefits of Cloud BI: The quick fire benefits of Cloud Computing are getting extended into various sectors. The enterprise software stalwarts like Microsoft, Oracle, IBM, SAP etc… are making big noise about their cloud strategies. As far as the BI space is concerned, there are two great enablers as pointed out by Forrester blog. The first is that the business climate is changing fast for enterprises. So, there may not be enough time to
Practically Speaking About Cloud Computing: CLOUD CALL CENTERS Part II Cloud Call Centers Adoption Considerations: One of the cloud computing concepts is Elasticity and Dynamism. This is one of the key enablers for cloud based call center technology. In the case of In-bound Call Centers, the receipt of inbound calls will be essentially erratic in nature. It is quite usual that when the capacity is planned, particularly technology infrastructure capacity of a call center is planned, any one will go for the highest or peak requirement. This results in initial capital investment on capacity. For a typical customer service call
Armada Group and Cloud.com Convene Executive Advisory Council to Bring Together Leading Cloud Innovators SAN FRANCISCO, CA–(Marketwire – October 1, 2010) – Cloud computing innovators from Armada, Cloud.com, RightScale, Apigee and enStratus hosted the first Executive Advisory Council on Cloud Computing during VMworld 2010 in San Francisco, concluding that early adopters are now deploying 60 to 70 percent of their business applications in the cloud. Panelists and attendees from CA, Cisco, Salesforce.com, Microsoft, Oracle, Netflix, VMware, Joyent, OpSource, Nvidia, SOASTA, Cloudkick and others agreed that assessing an application’s needs for dynamic scalability, requirements for specialized optimization and suitability for a cloud
Expanded Facilities to Accommodate Increased Customer Demand for Public, Private and Hybrid Cloud Services BASKING RIDGE, N.J., Sept. 30 /PRNewswire/ – To meet the increasing demand for the full range of cloud services, Verizon Business is enhancing its data centers around the globe. Within the next year, Verizon Business will expand its flagship cloud computing services suite – Computing as a Service (CaaS) – into centers in San Jose, Calif.; London; and Canberra, Australia. In addition, CaaS data centers to serve U.S. government customers will come online in Miami and Culpeper, Va., during the first quarter of 2011. As part
Practically Speaking About Cloud Computing: CLOUD CALL CENTERS. Part I Modern day Contact Centers are highly capital intensive and people intensive business. IT- Information Technology is an enabler for this business and so sometimes referred to as an IT Enabled Industry. The marketplace for call center technology is huge since this industry started in the 1970s. The big names like Avaya, Nortel, Siemens etc… were ruling the technology marketplace in the yester decade. It use to take several months time or even a year’s time to plan and start a voice based call center. With plain call center technology consisting
State of Minnesota Signs Historic Cloud Computing PRESS RELEASE St. Paul, MN—In an effort to deliver technology services as efficiently and cost-effectively as possible, the State of Minnesota’s Office of Enterprise Technology (OET) signed a groundbreaking enterprise-wide service agreement with Microsoft last week. The agreement calls for the State’s Enterprise Unified Communications and Collaborations services to be delivered through Microsoft’s Business Productivity Online Suite (BPOS). The move makes Minnesota the first U.S. state to move to a large collaboration and communication suite in a private cloud environment. As states battle growing deficits, they are continually being asked to do more
